Alert Center

Alert Center allows you to view all alerts and emergencies in your area. If there are alerts or emergencies, they will be listed below by category. To be instantly notified of alerts and emergencies subscribe to Notify Me® or RSS.

Citizen Alert

1 Alert
August 17, 2018 2:51 PM

Northern Groveland Reclaimed Water Outage

Attention: Property owners in the north Groveland areas of Trilogy, Cherry Ridge, Southern Ridge, The Vineyards and Crestridge -- Due to a substantial lightning strike last night, the reclaimed water system at the north Groveland plant was damaged, and...

Read On...

Latest Update:

August 20, 2018 4:49 PM

UPDATE ON WATER PLANT ISSUES:
We wanted to update residents who have been affected by recent problems at our water plants. Here is a list of frequently asked questions and answers. If you have additional questions, please don't hesitate to contact our communications line: 407-797-9393.

Q. What is the status of our reclaimed water?
A. We have determined that the Sunshine Plant, which processes our reclaimed water, received a major lightning strike. We have an independent expert assessing the situation to determine the extent of the damage. We have already started working on repairs. We estimate this could take a few weeks. Check back for updates.

Q. What is the status of the low-water pressure for some of the subdivisions?
A. About 40% of our subdivisions are experiencing low-water pressure due to a chlorine leak that damaged electrical equipment at Water Plant #5. We estimate the repairs will take a few weeks more. Until then, some customers will experience lower than usual water pressure.

Q. Why are we having these problems? Is there a connection?
A. Several things contributed to the reclaimed water plant shut down. We live in the lightning capital of America. Additionally, the rolling hills and metal structures add to the likelihood of being struck by lightning. The City has redundant systems to handle power surges and avert lightning strikes. However, there are some things out of our control. A lightning strike can have 100 million volts of electricity. We are talking to independent contractors and continue to look at ways we can prevent these outages in the future.
In checking with surrounding cities, some of them have had similar problems, with one city hall hit and a police station hit.
There is no connection between the two water plant problems that we're aware of. But our experts continue to assess the causes and prevention.

THE CITY COUNCIL, CITY MANAGER AND STAFF ARE DOING EVERYTHING WE CAN TO RESTORE FULL WATER PRESSURE AND USE OF RECLAIMED WATER. WE REGRET THE INCONVENIENCE AND APPRECIATE YOUR PATIENCE AND UNDERSTANDING.