Billing & Payments
A utility deposit is required from all customers. The residential deposit amount is $75 or $150 (plus a $25 service charge), which is based on a credit check. The commercial deposit amount will be quoted upon request. All rental accounts will be required to have a $150 deposit plus $25 service charge.
The city bills all utility customers on a monthly basis. Utility bills are mailed by the 3rd week of the month and are due on the 1st of the following month. If the account remains unpaid after 5 p.m. on the 10th of the month, a 10% penalty fee will be added to their bill and they will be subject to disconnection.
The city accepts utility payments through the mail, over the counter in the utility billing customer service office at Groveland City Hall, in a drop box located in the front of the City Hall building, and through direct debit payments from your checking or savings accounts.
If you are interested in direct debit, please download the Utility Direct Debit Payments Form (PDF), Utility Recurring Credit Card Form. Complete the form and return it to Customer Service, along with a voided check if you have selected direct debit. You may also obtain this form at City Hall. Please note, utility accounts are not considered paid until the city has received the payment. Mail postmarks are not considered when determining when an account has been paid.
To pay your bill online, please visit our secured ePay-Bill website. We accept Visa, MasterCard, personal checking / savings, and business checking / savings forms of payment through ePay-Bill.
Have your water bill handy, because you will need your “web ID’ which is located on the right side, under the bar code. Please allow 3 business days for your payment to be posted to your water account. If your service has or is due to be disconnected, please contact the City of Groveland for expedited payment options.
Receive Telephone Notification
You can avoid water cut-off with a courtesy call from City Hall! The City of Groveland will notify utility customers by phone concerning late payments. The Autophone Computer, an automated telephone calling system, will notify customers who are a few days away from having their water service disconnected for delayed payment.
If you desire to receive a courtesy call about your account, please call our customer service representatives at 352-429-2141, ext. 222. By doing so, you will confirm we have your most current telephone number. It has saved many citizens from the delay of service for non-payment.
For a complete schedule of utility service fees, please view the Water Rate Fee Schedule (PDF). Please note that a code enforcement officer will follow an inspection checklist prior to the water being turned on. Please contact code enforcement officer for the checklist at Email.