Utilities Customer Service
When you move to the City of Groveland you will need to establish some basic utility services in order to make your new house or apartment feel more like home.
The City provides water and sewer service to city and non-city residents. The City’s utility billing division is responsible for reading water meters, preparation of the utility bills, receipt of the utility bill payments and dealing with customer inquiries.
SERVICE ACTIVATION
Utility service can be activated by going into the utility billing customer service office located in the Groveland City Hall building at 156 S. Lake Ave. in downtown Groveland.
If you have purchased a home, we must have a copy of your Driver License and Social Security Card and the front copy of the closing papers, along with the service address, mailing address and contact phone number. We must have all documents before water services can be changed to your name.
If you are renting a home, you must have a copy of your Driver License, Social Security Card and a copy of your Rental Agreement. The City must do a Rental Inspection/Change of Occupancy for every rental property inside the City limits. We must have all documents before water services can be changed to your name. Please refer to the Inspection Criteria document at the bottom of this page of what the inspector will be looking for.
UTILITY DEPOSIT -
A utility deposit is required from all customers. The residential deposit amount is $75.00 or $150.00 + 25.00 service charge, which is based on a credit check. The commercial deposit amount will be quoted upon request. All rental accounts will be required to have a $150.00 deposit + 25.00 service charge.
BILLING FREQUENCY -
The City bills all utility customers on a monthly basis. Utility bills are mailed by the 3rd week of the month and are due on the 1st of the following month. If the account remains unpaid after 5:00 P.M. on the 10th of the month, a 10% penalty fee will be added to their bill and they will be subject to disconnection.
Email Bill Consent Form .For further information, please contact the utility department.
PAYMENT OPTIONS -
The City accepts utility payments through the mail, over the counter in the utility billing customer service office at Groveland City Hall, in a drop box located in the front of the City Hall building, and through direct debit payments from your checking or savings accounts. If you are interested in Direct Debit please contact City Hall for the Utility Direct Debit Payments Form. Complete the form and return it to Customer Service along with a voided check if you have selected Direct Debit.
Please note, utility accounts are not considered paid until the City has received the payment. Mail postmarks are not considered when determining when an account has been paid.
On-line payments -
We accept Visa, Mastercard, personal checking, personal savings, business checking, business savings forms of payment through epay-bill.
Just click on the provided logo below:
Have your water bill handy, because you will need your “web ID’ which is located on the right side, under the bar code. Please allow 3 business days for your payment to be posted to your water account. If your service has or is due to be disconnected, please contact the City of Groveland for expedited payment options.
If you have any questions, please call us.
RECEIVE TELEPHONE NOTIFICATION -
You can avoid water cut-off with a courtesy call from City Hall! The City of Groveland will notify utility customers by phone concerning late payments. The Autophone Computer, an automated telephone calling system, will notify customers who are a few days away from having their water service disconnected for delayed payment. If you desire to receive a courtesy call about your account, please call our customer service representatives at 429-2141, ext. 222. By doing so you will confirm we have your most current telephone number. It has saved many citizens from the delay of service for non-payment.
SERVICE FEES -
For a complete schedule of utility service fees, please click on water rates provided at bottom of page.
Please note that a code enforcement officer will follow the inspection checklist provided below prior to the water being turned on.
F.S 119.011 and 119.07 which states “Emails sent to the city of groveland are subject to public-records requests and that if users do not want their e-mail addresses released to requestors, they should not send e-mail.”